Access to my home is quite tight, what should I do?

It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm. If you are unsure in any way, please visit your nearest store and discuss any possible restrictions so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs for example. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.

How much is the delivery charge?

A delivery charge will apply on all orders. The amount is variable depending on the Order and is made clear at the point of Order, and will be contained on our Order Confirmation.

What Warranties do you offer?

This is covered in out terms & conditions. Our products are covered for twelve months from the delivery date for defects in quality, material workmanship and condition. This is subject to the clauses stated in our terms & conditions.

Do you assemble the beds and furniture?

All our prices are listed as flat pack or boxed (unless stated fully assembled). We offer a comprehensive fitting service at realistic charges. Just contact us directly and we will price a tailor made package for you.

What if the goods are faulty?

This is clearly set out in our terms & conditions of sale, and also above under the Warranties heading. Basically if a product is inspected by the buyer immediately after delivery and is found to have a fault, we need to be informed by e-mail. Upon receipt of this we will contact you with further instructions. As long as the correct procedures are followed a replacement will be dispatched.