Goods are delivered by Carrier or our in-house Delivery. A signature will be required to acknowledge delivery. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery. Where a delivery date has been agreed with our carrier but the Buyer is not present to receive the delivery, the Seller reserves the right to charge the Buyer a minimum of £25 to cover the cost of the failed delivery.

If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options. Orders will be processed only after payment has cleared.  We look to achieve your delivery within 1 - 5 working days, this is variable on stock availability and geographical area.

Please note that it is your responsibility to sign for the delivery as received, should your packaging be damaged, please mark this on the delivery note, failure to do so may result in any future claim for replacements due to damage being invalidated.

Access to your delivery address

It is important that you are sure that the product can be delivered into you home and into your chosen location. The sizes of each product are shown on the website so that you can take measurements and confirm. If you are unsure in any way, please visit your nearest store and discuss any possible restrictions so that we can perform a risk assessment with you. You should think in particular about vehicle access, lifts and tight stairs for example. If windows or doors need to be removed in order for access to be gained it is your responsibility to arrange this at your cost and risk.